When you are using cremation services serving the area of Ferndale, WA after your loved one has died, it may come as a surprise to find out the entire funeral home’s staff is nice and caring through every step of the process.

We live in a world where niceness and caring has largely disappeared, either in our daily personal interactions or in our interactions with businesses, where excellent customer service should be the norm, but, sadly, all too often, it is the exception.

Therefore, that makes your interaction with the funeral home’s staff stand out even more. When you are grieving the loss of your loved one, everyone at the funeral home is nice, kind, caring, and patient. There are little touches here and there that may bring you to tears because they are unexpected, but they are welcome.

But is it all an act that they put on for you and they really don’t mean it it? The reality is that people who choose to work in funeral homes make a conscious choice to do so. Like many of the helping professions, the people with whom you interact in a funeral home are there because they want to help and serve people in their time of need.

But how do funeral home staffs maintain their level of kindness, empathy, and compassion in the middle of death, grief, and the sometimes-difficult emotions that it invokes in the families who survive?

One reason is because each of those people who is working in the funeral home has lost a loved one at some point during their lives. It might surprise you to know that some of the people who work in funeral homes chose that as their career because of their experience, perhaps as a young child, with a funeral home’s staff when their loved one died.

They remembered the gentleness, the patience, the kindness, and the compassion shown to them and their family, and they made the decision that they wanted to pay that forward to other families in the same way.

Another reason why the people who work at funeral homes are so nice is that they understand grief and the grieving process. They work around people who are grieving on a daily basis, so they have an intimate understanding of all the faces of grief and all the emotions of grief. They know that no two people grieve the same way and they know that grief can’t simply be swept away.

People who work at funeral homes know that the only appropriate response to grief is compassion, empathy, and kindness. Grief needs unconditional support and it needs calm and steady patience as you and your family begin to cope with the loss of your loved one.

Care is at the heart of those who choose to make the funeral home business their profession. Many funeral directors and other funeral home staff will tell you that they are working where they are because it is their calling in life.

Working around death on a continual basis is not always pleasant, but funeral home directors and funeral home staff choose to do that because they can offer the compassionate, kind, and empathetic support to people who need it as they cope with death.

For information about cremation services serving the area of Ferndale, WA, our compassionate and experienced team at Moles Farewell Tributes & Crematory – Greenacres Memorial Park is here to help. You can visit our funeral home at 5700 Northwest Dr., Ferndale, WA 98248, or you can call us today at (360) 384-3401.